NESL’s quality policy is based on “Customer Satisfaction”. Our aim is to provide premium quality service to all our clients.
In order to maintain customer satisfaction, it is evaluated whether the customer’s conditions are met or not, and the changing expectations of the customer, these are announced to the employees, product improvement and certification works are performed. Training sessions are organized in-house in order to raise product and service awareness, the smallest dissatisfaction about the product or service is taken into consideration and reform procedures are carried out.
We believe, “happiness of employees” is the most important requirement in order to obtain customer satisfaction. Decisions are made after taking the relevant employees’ opinions and in accordance with the “participation” principle. It is ensured that individuals are equipped with sufficient knowledge and skills to undertake liability and responsibilities relevant to their position. An environment in which everyone adopts their own role and is happy about the work they carry out is targeted. While the responsibility belongs to individuals, group activity is also encouraged, and group success is considered above individual success.
